GM Full Form in Hotel is General Manager of hotel. The General Manager (GM) of a hotel bears ultimate responsibility for the establishment’s success. Therefore, the operational & strategic results of a hotel have a direct correlation to the general manager’s decision-making and action-taking abilities. The hotel’s owner and hotel Management business may, however, limit the GM’s authority to make these essential decisions by intervening on their own.
The size of a hotel typically dictates the level of involvement and independence afforded to the General Manager. General managers of smaller establishments typically have more discretion over day-to-day operations than their counterparts at larger corporations.
The GM is responsible for ensuring that guests’ demands are satisfied and making crucial decisions that will have an effect on visitor satisfaction. The more personnel a division has, the more effectively its members can carry out their duties and care for guests.
Additionally, they ensure the building’s outward look is kept up, greet guests, and perform quality control checks to guarantee that the rooms & facilities are in excellent condition.
Because the department heads are responsible for the day-to-day operations, the GM must regularly meet with the department heads. The GM will then have a good picture of how each division is doing and can work to improve any weak spots.